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Returns Policy

Non-faulty products/Change of mind
If you change your mind, we’re happy to take back items that are in a resalable condition* within 28 days of the date of delivery or collection (as applicable). We do not accept returns on chemicals, boxed, sealed or open. Please note this won’t affect your statutory rights.

Resalable Condition

We define a resalable condition as open but not damaged box with all contents returned to their seated places. In the case of one use bags or boxes, we expect the packaging to be neatly opened rather than torn or teared apart. In the event of this J C Plumbing & Heating Supplies LTD reserves the right to charge up to a 20% restocking fee. 

Products purchased in branch

  • You can return the product to any our branch for a refund. Please note a restocking fee may be applied to trade customers for specials.

  • The products must be returned unused, undamaged, in a fully saleable condition, and in the original packaging.

Products purchased online

  • You can return the product to our branch for a full refund.

  • J C Plumbing & Heating Supplies LTD will only pay for postage on faulty items.

Faulty products

Where the product has a manufacturer’s warranty or guarantee it’s best that you first contact the manufacturer. If you do not wish to exercise your rights under the manufacturer warranty or guarantee, you must notify us and return the faulty products to branch or request the product be collected free of charge by contacting us.


  • Within 30 days from the date of delivery: we'll offer you a full refund or repayment

  • After 30 days but within 6 months from the date of delivery: we will (where relevant) repair or replace the item within 30 business days of notification. not affect your statutory rights

  • Please note this does

Damaged on or before delivery

We aim to deliver all products in perfect condition. However, if you receive a product that is not in perfect condition, please notify us and return the damaged products to any branch or we will collect the product from you free of charge. Please see the customer service details below for arranging collection.


  • Within 30 days from the date of delivery: if a product is delivered to you damaged, please notify us within 30 days from the date of delivery.

  • After 30 days: if the damage or defect is not apparent on delivery, and it has gone beyond 30 days, you have 7 days from the date of discovery to request a repair or replacement.

Proof of purchase

We’ll offer you a refund or credit for any of the above but we will need proof of purchase (such as a receipt, invoice, return note, email confirmation or order number).


Please call us to organise a collection for faulty or damaged products. The contact number is 01202001427. The team is available between 8.30 am to 5 pm Monday to Friday. Alternatively, email us at

Products that cannot be returned or exchanged:


  • All bespoke or made to measure goods;

  • A faulty product, where the fault was brought to your attention before purchase;

  • Chemical/gas products that are unsealed;

  • Non-faulty unsealed electronic goods;

  • Non-faulty used gas valves;

  • Any spare parts where the seal is broken (such as PCBs, electronic goods, and fans)

  • Goods that deteriorate or expire rapidly once opened; and

  • Non-faulty used hygiene products (eg. toilets or showers).

If you cancel an order before it has been dispatched we will process your refund. However, if you cancel after dispatch, products must be returned to one our branch for a refund.

Refunds and credits
We’ll give you a refund or credit using your original payment method.

  • If cash is not available in the branch, it may be necessary to refund you with a cheque. We will not refund cash purchases in any other way.

  • If a credit or debit card has been used, the refund may take 7-10 working days to arrive in your account.

  • If you purchased via a credit account, the refund will be made back to the account.


A refund/credit will not be issued if:

  • Damage was caused to the product by incorrect storage, application, movement, commissioning, use, or maintenance.

  • Where damage to the product has been caused by fair wear and tear, or misuse.

Safety Notice

J C Plumbing & Heating Supplies LTD sells chemicals and tools for professional and amateur use. We will not sell professional grade items to customers outside of the trade or represented or governed by a trade body. 

J C Plumbing & Heating Supplies LTD does not accept liability for harm caused by the use of our products. All products are sold on the understanding you have the most basic of knowledge on how to use them. There is in branch help and advise but this does not constitute as accepting liability. You are solely responsible for your own safety and others.

J C Plumbing & Heating Supplies LTD does not accept liability for harm caused to others using our products. Professional grade or dangerous substances will not be sold to anyone outside of the trade or governed by a registered body. 

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